Willoughby

Terms of Service

Last updated: 28 August 2026

These terms govern your use of Willoughby, a personal AI work planner (the “service”). By signing in or using the service, you agree to them. If you do not agree, do not use the service. Privacy practices are described in the Privacy Policy.

Questions: williamcstaley@gmail.com.

1. The service

Willoughby helps you plan a workday using information from accounts you connect (Google Calendar and Gmail at sign-in; Asana and Slack if you choose). It produces summaries, suggested priorities, a timeline, and chat answers. The service is provided as-is for personal productivity. Features may change, pause, or end without notice.

2. Eligibility and accounts

  • You must be old enough to form a binding contract in your jurisdiction and at least 16.
  • You must sign in with a Google account you are authorized to use.
  • You are responsible for activity under your account and for keeping access to your devices secure.
  • One Google identity maps to one workspace. Do not share your login session.

3. Your content and connected accounts

You retain rights to your tasks, notes, and the content in the third-party accounts you connect. You grant us a limited license to host, process, embed, summarize, and display that information solely to operate the service for you.

You represent that you have the right to connect those accounts and that our processing of that data (including sending necessary snippets to an AI provider) will not violate your employer’s policies or applicable law. If your workplace forbids uploading mail or chat to third-party tools, do not enable those integrations.

Third-party products (Google, Asana, Slack, OpenAI, AWS) have their own terms. We are not responsible for those services. If they change APIs or revoke access, related features may stop working.

4. Acceptable use

You agree not to:

  • Misuse, probe, or disrupt the service, or attempt to access another user’s workspace
  • Use the service to violate law, others’ privacy, or confidentiality obligations
  • Reverse engineer the service except where that restriction is not allowed
  • Resell, scrape at scale, or operate an competing service using our systems
  • Submit malware or attempt to bypass authentication or admin controls
  • Use model output to impersonate others or to send unauthorized bulk messages

We may suspend or delete an account that we reasonably believe violates these terms or puts the service or other users at risk.

5. AI output — no professional advice

Briefs, triage, importance scores, pattern names, and chat answers are generated with automated systems. They can be incomplete, outdated, or wrong. You remain responsible for decisions you make. The service is not a lawyer, doctor, financial adviser, or substitute for reading the underlying calendar, mail, or tasks.

6. Intellectual property

The Willoughby name, logo, and software are owned by the operator. You may not copy the product, remove notices, or use the brand in a way that suggests endorsement. Feedback you send may be used to improve the service without obligation to you.

7. Availability and changes

We do not guarantee uptime, sync completeness, or that every message or task will be indexed. Sync is subject to API limits and your Settings caps. We may modify or discontinue features. We may also rate-limit or refuse service to protect the system.

8. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED, OR THAT SUMMARIES MATCH SOURCE SYSTEMS.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE OPERATOR WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THE SERVICE WILL NOT EXCEED THE GREATER OF FIFTY US DOLLARS (US $50) OR THE AMOUNT YOU PAID US FOR THE SERVICE IN THE THREE MONTHS BEFORE THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE PLACES OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED.

10. Indemnity

You will defend and indemnify the operator against claims arising from your use of the service, your content, your connected accounts, or your violation of these terms or of third-party rights, except to the extent caused by our willful misconduct.

11. Termination

You may stop using the service at any time and may revoke Google access in your Google account. We may stop providing the service or terminate access with or without notice. Sections that by nature should survive (including 5–10 and 12) survive termination. After termination we will handle stored data as described in the Privacy Policy.

12. Governing law

These terms are governed by the laws of the United States and the State of Delaware, excluding conflict-of-law rules, unless mandatory consumer law in your country of residence says otherwise. Courts in that venue may hear disputes, except where applicable law gives you the right to bring claims in your home country.

13. Changes to these terms

We may update these terms. The “Last updated” date will change. If you continue to use the service after an update, you accept the new terms. If you do not, stop using the service and request deletion of your account.

14. Contact

williamcstaley@gmail.com
See also the Privacy Policy.